On online review sites, the overall rating of car dealerships and automotive companies tends to increase as more reviews are posted, according to research by customer feedback software company ReviewTrackers.

The research is based on an analysis of more than 83,350 automotive dealership reviews of 5 companies with more than 1,160 business locations over the course of 2016.… Read more... “The Importance of Automotive Reviews”

Is there a way to remove or delete a Google review?

It’s a question that we’ve been asked many times, by customers and readers alike. And it’s a question that’s typically asked with some measure of frustration: after all, if you’re managing a business, a negative review can blemish your online reputation, especially if the review stands out in a search result for your business on Google.… Read more... “How to Delete a Google Review”